Privacy Policy

1. Overview & Data Controller

COGENTEX LTD (“Cogentex”, “we”, “us”, or “our”) is committed to safeguarding the privacy and confidential data of our clients, prospective partners, and website visitors. We are registered in England and Wales under Company Number 16828643.

This Privacy Policy explains how we collect, use, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Information We Collect

We collect information that you voluntarily provide to us when booking an operational diagnostic, requesting consultation, or corresponding with us:

• Contact details: Full name, business email address, phone number, and job title.
• Firm information: Company name, regulated sector (e.g., Mortgage Brokers, Insurance, Wealth Management, Accountancy), and operational requirements.
• Communications: Project descriptions, inquiries, diagnostic notes, and scheduling details provided via Cal.com or direct email.
• Technical information: IP address, browser type, device information, and anonymous session telemetry collected via cookies.

3. How We Use Your Information

We use your data on the lawful basis of legitimate business interests, contract performance, or explicit consent to:

• Schedule, coordinate, and deliver your 30-minute AI Diagnostic and operational consultations.
• Evaluate project feasibility and scope proposals tailored to your firm's middle-office workflows.
• Respond to direct inquiries sent to hello@cogentex.co.uk or through our booking forms.
• Ensure security, fraud prevention, and strict regulatory compliance under UK standards.

4. Enterprise Confidentiality & Client Data Privacy

Because we partner with regulated UK financial firms, we uphold zero data-leakage standards:

• No Public Model Training: Any operational documents or workflows shared with Cogentex under NDA are never used to train public LLMs or third-party foundation models.
• Mutual Non-Disclosure: We provide standard mutual NDAs prior to accessing proprietary client processes.
• Zero Data Selling: We do not sell, rent, or trade your personal information to third parties under any circumstances.

5. Data Retention & Security

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy statutory obligations. All communications and stored data are protected by industry-standard encryption protocols (TLS in transit, AES-256 at rest) with strict role-based access controls.

6. Your Data Rights

Under UK data protection laws, you have specific rights regarding your personal information, including:

• The right to access and receive a copy of your personal data.
• The right to request rectification of inaccurate information.
• The right to request erasure (“right to be forgotten”).
• The right to object to or restrict processing of your data.

7. Contact Our Privacy Officer

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our data team directly:

COGENTEX LTD
Email: hello@cogentex.co.uk
Company Registration No: 16828643 (England & Wales)